RETURN & REFUND POLICY

Return & Refund Policy

Returns are accepted for unused products!

(Returns accepted for U.S. customers only)

Any used/damaged products cannot be returned/exchanged. No exceptions. If you return a used item, you will not be eligible for a refund.

Any products that were damaged as a result of misuse does not qualify for a refund or replacement!

Any item that has product packaging must be returned with its original packaging unused, otherwise we cannot accept a return.

Pictures of the item will need to be provided by the customer to ensure the same item gets returned. 

BLACQ ROZE understands that sometimes you may change your mind on a purchase, or you saw something else you want, we've all been there before. In the highly unlikely event you are not happy with your order for any reason, email us at blacqroze@gmail.com within 10 days of receiving the package and let us know if you would like a return.

Once we accept your request for return and a shipping label is issued, you must return the item within 7 business days or your return request will be voided and we will not accept the return.

The customer will have to pay for their own shipping when returning the item(s). We can provide you with a prepaid shipping label (For domestic U.S. customers only, the cost of the postage will be deducted from your refund)

Shipping charges and rush processing fees are non refundable.

We are not able to accept returns for orders shipped outside of the United States. All international purchases are final.

The window for returns is 10 days from the date of receiving your order.

Please see below for the return process:

    1. Returns/Exchange must be initiated within 10 days of delivery date
    2. Item(s) must be in original, brand new (unused*) condition.
    3. Item(s) not shipped within 7 business days of receiving a return label will be denied and  the refund will be void.
    4. Please be sure to include your order number and item(s) list you plan to return in your email. 
    5. Buyer must understand and agree to pay for all shipping costs associated with returning the item(s) or use our prepaid shipping label and have the cost deducted from the refund.
    6. Please package item(s) in same way it was received, We encourage you to purchase insurance for the amount of purchase price.  Item(s) received damaged or lost will not be refunded.
    7. Item(s) must be returned in full, missing parts and/or accessories can void your return or you may be charged up to 70% of total cost.
    8. Once inspected and approved for refund, a full refund for the purchase price will be issued.

        Assuming all conditions above are met, you will be refunded the entire amount within 48-72 hours of us receiving the returned item(s). Please consult your banking institution and/or original form of payment for any reimbursement issues.  

        *We Do Not accept returns on used items. If the items smells or looks used or even if it was cleaned after a single use we will destroy the item(s) and deny a return/exchange and you will be charged. This will include fees related to any chargebacks or shipping. No exceptions to this rule.

        PLAESE SHIP RETURNS TO:

        BLACQ ROZE LLC 

        217 Wrangler Drive,

        Coppell, Texas 75019